Refund Policy

When Refunds Apply

Since you don't pay until after completing the course, refund situations are rare. However, we understand that issues can arise. Here's our policy:

Eligible for Refund

• Technical Issues Preventing Certificate Access

  If a platform error prevents you from downloading your certificate after payment, we will issue a full refund if we cannot resolve the issue within 48 hours.

• Duplicate Payments

  If you were charged multiple times for the same certificate due to a technical error, we will refund all duplicate charges.

• Incorrect Course Enrollment

  If you can demonstrate you enrolled in the wrong course due to unclear information on our platform, and request within 7 days of payment, we may issue a refund or credit toward the correct course.

• Physical Certificate Issues

  If your physical certificate is lost in transit, damaged upon arrival, or contains errors, we will either ship a replacement at no cost or issue a refund for the shipping charges.

Not Eligible for Refund

• Change of Mind After Certificate Purchase

  Once you've completed the course and purchased your certificate, refunds are not available simply because you changed your mind or no longer need the certificate.

• Court Rejection

  While our certificates are accepted by courts in all 50 states, we cannot guarantee acceptance by every specific court or jurisdiction. Users are responsible for confirming course acceptance before enrolling.

• Failure to Complete Course

  If your enrollment expires before completion, refunds are not applicable since no payment was made. You may re-enroll to start again.

• Account Violations

  If your certificate is revoked due to fraud, cheating, or Terms of Service violations, no refund will be issued.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support - Email us at support@courtsure.com or use our contact form with "Refund Request" in the subject line.
2. Provide Details - Include your account email, the course name, payment date, and a detailed explanation of your refund request.
3. Await Review - Our team will review your request within 2 business days and respond with a decision.
4. Refund Processing - Approved refunds are processed to your original payment method within 5-10 business days.

Refund Timeline

Special Circumstances

We understand that life happens. If you have a special circumstance not covered by this policy, please contact our support team. We review exceptional cases individually and may offer accommodations such as course extensions, credits, or partial refunds at our discretion.

Contact Information

For refund requests or questions about this policy: